Building General Workplace Skills
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Conflict Management and Effective Negotiations
This workshop utilizes the Thomas Kilmann Conflict Indicator ® to help your workers understand their own approaches to conflict resolution.
The on-line, self-scored assessment identifies their over-use and under-use of the five methods of conflict resolution. Interpretation and feedback materials help them understand the most appropriate uses for each conflict-handling mode. The five response modes in conflict situations are:
- Competing: High assertiveness and low cooperativeness. The goal is "to win".
- Collaborating: High assertiveness and high cooperativeness. The goal is to find a “win-win solution."
- Compromising: Moderate assertiveness and moderate cooperativeness. The goal is to “find a middle ground."
- Avoidance: Low assertiveness and low cooperativeness. The goal is to “delay."
- Accommodating: Low assertiveness and high cooperativeness. The goal is to "yield."
Participants will learn the value of conflict, and tools and techniques for effective conflict resolution. The group will also learn negotiation tactics that create win-win results.
• Choose a half day, one or two day training format to assure the results you want in the timeline you have available.
• Choose our location or the location of your choice. We bring portable activities to locations worldwide to build collaboration, interaction and hands-on learning.
Key Learning’s:
Participants will learn the value of conflict, and tools and techniques for effective conflict resolution. The group will also learn negotiation tactics that create win-win results.
Program Outcomes:
- Teaches the participant to open productive dialogue about conflict.
- Explains conflict behaviors in five easy-to-understand modes.
- Teaches the most appropriate uses for each conflict-handling mode.
- Is the most widely used conflict management assessment available.
CLI welcomes you to our organization. Every training service that we offer combines interactive learning with your business training needs. We have a long list of clients from every business sector around the world.
Contact us to develop a proposal to meet your needs;
Susan Cain, Ed. D. scain@corplearning.com, Direct Reach (630) 347-6333
Tim Buividas, ABD tbuividas@corplearning.com, Direct Reach (312) 615-2211
